LEAN HEALTHCARE SOLUTIONS
We are a solutions company.
Lean Healthcare Solutions provides consulting services to help grow and transform your business.We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies and designing high quality and scalable solutions and tangible results.
a bell curve isn't good enough for our health...
THE QUADRUPLE AIM
Resulting in... Growth and Profitability to Sustain the Mission
BETTER HEALTH
OUTCOMES
BETTER PATIENT EXPERIENCE
LOWER TOTAL
COST OF CARE
BETER CAREGIVER
EXPERIENCE
THE QUADRUPLE AIM is possible, and we are passionate about achieving it! Many organizations face barriers, and we want to change traditional healthcare mindsets using our knowledge, experience, and energy to enable your teams to be unskilled and expand your success.
Our Team
Marcelo Miranda
Senior Partner, Lean Healthcare Solutions
Marcelo brings more than 25 years of leadership experience in Lean/Six Sigma Management, transforming and implementing Lean/Six Sigma and its best practices throughout the world for major multinational corporations, including healthcare and manufacturing sectors. Marcelo most recently worked with major healthcare systems in the Midwest and the east coast, including an academic healthcare system, implementing, deploying and executing Lean initiatives while working hands-on with all levels of the organization.
Marcelo led the changes that delivered tangible results in clinical outcomes; improved patient satisfaction; increased associates’ engagement; reduced cost and increased profitability. Most notably, helped develop a surgery Model Value Stream. This model was able to deliver double-digit improvements in the areas of quality care, on-time starts and improved profitability. Marcelo led formal Lean leadership training and engaged the C Suites, conducted Gemba walks, created leadership standard work, and coached leadership on how to lead in a Lean environment. These teams improved patient access; reduced LOS in the ED /Inpatient units; improved patient experience; reduced costs and engaged people in the transformation.
Marcelo began his Lean journey in 1991 at Wiremold, as Vice president of operations working, side-by-side for seven years with Shingijutsu, a recognized world leader in the teaching of the Toyota Production System. Marcelo holds a BA in Business Administration/Marketing from the University of Illinois, MBA from Lake Forest College in Lake Forest, IL, with advanced certifications in labor relations and mediation from Cornell
University in New York City. Marcelo was awarded the title of Lean Sensei with Shingijutsu of Japan.
Thor Thordarson
Senior Partner, Lean Healthcare Solutions
Thor brings nearly 40 years of healthcare executive leadership experience in a variety of organizations, from small freestanding surgery centers, physician groups and rural hospitals to
$multi-billion, metropolitan, multi-hospital systems. Thor has orchestrated healthcare transformations and innovations across the healthcare service continuum with nationally recognized results in clinical outcomes, patient experience, physician and staff engagement, value and profitability. Organizations led
by Thor have consistently achieved top performance as demonstrated by CMS star ratings, Leapfrog grades, Magnet status, Truven designations and Fortune/PINC AI recognition. At the core of the success is his adoption and implementation of process improvement methodologies early in his career.
Thor is a Registered Nurse, and graduated from Andrews University with a BS with a major in nursing, and an MBA from Kent State University.
Jennifer Williams
Junior Partner, Lean Healthcare Solutions
Jennifer brings more than 20 years of
leadership and applied experience in clinical operations and Lean improvements. Jennifer has facilitated improvement events, upskilled teams, and delivered tangible improvements at multiple health systems. Jennifer is a nurse and has practical clinical and leadership experience in critical care, emergency department, outpatient surgery and specialty provider practice. Jennifer currently leads a transformation team for an 11-hospital health system in the Midwest.
Jennifer holds a master’s in nursing administration, and is Lean Gold certified. She is a former collegiate athlete and a mother to 3 children. Jennifer loves problem solving, making the complex simple and is passionate about leadership.